Terms of Service

Chatopia is an interactive story game played through a chat app. Its characters are driven by artificial intelligence (AI) and text you back in real time. Chatopia is run by PT Murbawisesa Teknologi Indonesia (“we”), a company registered in Indonesia.

You must be at least 18 years old. Stories on Chatopia can include mature themes such as violence, crime or romance, and where they go depends partly on your choices.

• You can play as a guest without signing up. A guest account lives only in the device and browser you use; clearing the browser’s data can cut you off from your guest stories.
• A registered account uses an email you have verified. Keep your password secret; you are responsible for activity on your account.
• One account per person. Creating many accounts to get around the free daily messages or the bonus is not allowed.

• All stories, characters and their messages are fiction written by AI. Any resemblance to real people, places or events is unintended.
• AI can be wrong, inconsistent or write things you don’t expect. Don’t treat story content as fact or as medical, legal, financial or any other advice.
• Characters are not people. If you are in danger or crisis, contact your local emergency number or someone you trust.

When using Chatopia, you agree not to:

• create or steer a story toward sexual content involving minors, in any form;
• use Chatopia to harass, threaten or defame real people;
• seek or spread real-world instructions for committing crimes or harming others;
• disrupt, overload, break into or get around Chatopia’s systems, message limits or payments, including with bots or scraping;
• sell, rent or transfer accounts or message balances;
• break any law that applies to you or to us.

• Each message you send to a character uses one message. Characters’ replies don’t count.
• The free daily messages are currently 15 for guests and 30 for verified accounts, reset every day at 00:00 UTC. New accounts get 150 bonus messages once, after verifying their email.
• Message packs add saved messages, which are used after your daily messages run out. Saved messages don’t expire while your account is active, but can’t be exchanged for money or moved to another account.
• Chatopia Plus raises your daily messages to 100 for 30 days from a successful payment. Plus doesn’t renew by itself and never charges you again; buying it again adds 30 days.
• We may change the free messages or prices in the future. Changes never reduce saved messages or Plus time you have already paid for.

Current prices, in Indonesian rupiah and shown before you pay:

• Payments are processed by Midtrans. You can pay with QRIS, e-wallets, bank transfer or virtual account, or card, as offered at checkout.
• We never receive or store your card number, PIN or bank details; Midtrans handles payment data directly.
• Only verified accounts can buy. Saved messages or Plus are added automatically once Midtrans confirms the payment, usually within seconds.
• If your payment went through but your balance hasn’t updated within 24 hours, contact us with your order ID (it starts with CHT-).

When a purchase can be refunded and how to ask for it is set out in the Refund Policy, which is part of these terms.

• We keep what it takes to run Chatopia: your email, password (only as a hash), nickname, country and time zone, display settings, your stories and messages, and your purchase history.
• To write the characters’ replies, your stories and messages are sent to a third-party AI model provider, which may process them outside Indonesia. Don’t put sensitive personal data, such as ID numbers, health data or passwords, into a story.
• We don’t sell your personal data. We share it only with providers that help run the service (the AI provider, Midtrans for payments and an email provider for verification) or when the law requires it.
• You can delete stories at any time in the app. To delete your account and its data, email support@chatopia.io from your account’s address.

• We work to keep Chatopia running, but it can be interrupted by maintenance, problems at the AI provider or things outside our control. A story sometimes fails to be written and can be tried again.
• We may change, add or remove features. If Chatopia shuts down completely, we refund unused saved messages and the remaining Plus time pro rata.

We may suspend or close accounts that break these terms. For minor issues we warn first where we can. If an account is closed for a serious breach, such as sexual content involving minors or payment fraud, remaining saved messages and Plus time are not refunded. You can stop using Chatopia at any time.

• Chatopia’s name, logo, design and software belong to us.
• The messages you write stay yours. You let us store and process them as far as needed to run Chatopia.
• You may keep and share the stories you play for personal, non-commercial use.

Chatopia is provided as is. To the extent the law allows, we are not liable for indirect losses arising from using Chatopia, and our liability for any claim is limited to what you paid us in the 3 months before it. Nothing here limits your rights as a consumer under the law that applies to you.

We may update these terms; the effective date is shown at the top of the page. For important changes we tell you in the app or by email at least 14 days before they apply. Using Chatopia after that means you accept the new terms.

These terms are governed by the laws of the Republic of Indonesia. We try to settle any complaint by talking it through first. Failing that, disputes go to the Consumer Dispute Settlement Agency (BPSK) or a competent district court in Indonesia. Where these terms exist in more than one language, the Indonesian version prevails.

Questions, complaints and account or payment requests can go to: