Refund Policy
Effective September 30, 2026. PT Murbawisesa Teknologi Indonesia.
This policy explains when a Chatopia purchase can be refunded and how to ask for it. It is part of the Terms of Service.
1.What we always refund
Within 30 days of paying, we refund in full if:
- you were charged more than once for the same order;
- your payment went through but the saved messages or Plus never reached your account and we can’t fix it;
- the charge was caused by an error on our side.
If your balance didn’t update, you can also choose to have it added instead of a refund.
2.Message packs
You can ask for a full refund of a message pack within 7 days of paying, as long as none of its messages were used, meaning your saved messages are still at least the number of messages in that pack. After the refund, that pack’s messages are removed from your balance.
3.Chatopia Plus
You can ask for a full refund of Plus within 7 days of paying, as long as you haven’t sent more than 30 messages on any day since it started (the free account’s daily messages). After the refund, Plus ends right away.
4.What can't be refunded
- requests made more than 7 days after paying, except for the cases in section 1;
- packs whose messages were used, or Plus whose extra messages were used;
- bonus messages and the free daily messages, since they weren’t bought;
- purchases on accounts closed for a serious breach of the Terms of Service.
5.How to ask
- Email support@chatopia.io from your Chatopia account’s email address.
- Include the order ID (it starts with CHT- and is shown under Purchases on the Plans page and in Midtrans’ confirmation email), the payment date and a short reason.
- We reply with a decision within 3 business days.
6.How and when you get the money back
- Approved refunds are processed within 7 business days.
- The money goes back to the original payment method when it supports refunds, such as cards or e-wallets, through Midtrans. For methods that don’t, such as bank transfer or virtual account, we transfer it to a bank account in the account holder’s name that you give us.
- How long it takes to arrive depends on your bank or payment provider.
- You get back exactly what you paid. We don’t deduct any fees.
7.Before you file a chargeback
If something is wrong with a charge, contact us first at support@chatopia.io. We can usually sort it out faster than your bank or card issuer.